Cliconnect DID (Código de Area)

DID, da sigla em Ingles , Direct Incoming Number, ou numa linguagem mais simples , um codigo de area. Seu número Cliconnect está relacionado diretamente ao seu DID. Com o código de area relacionado ao seu número Cliconnect voce podera receber chamadas de qualquer telefone normal. O seu DID funciona exatamente como um numero de telefone regular. Voce pode escolher um codigo de area de diversos lugares do mundo. Assim , se voce escolher por exemplo um codigo de area do Japão, as pessoas ligarão para voce e tudo parecerá que sua linha esta naquele país.

Troubleshooting a DID related problem: 1. Enable voicemail for the Cliconnect number controlling the DID number. This will show that the DID is pointing to the right number but for some reason the IP phone is not answering the call. 2. How do you know your device is connecting to the system? Most devices will display a "registered" or "logged in" status or you can view it online via your account's control panel, look for " Registration expires @ date and time". 3. If the IP phone is connecting to the system but no gateway, IP or DID type calls can be received, the IP device is not correctly registering with the system and you will need to contact technical Suporte to determine the cause of this problem. Before you write Suporte please verify the modem is set to "always on". In order for us to fully troubleshoot the problem we will need full access to the device's configuration settings. If the device has a static IP address, you can forward it to use so we can view the settings. If DHCP is on, you will need to send us an attachment type copy of the settings.  4. If the IP phone is not registering with the system, most likely the problem is related to faulty configuration, unstable or inadequate Internet connection, blocked firewall or the ISP blocking ports or manipulating the flow of data.  Before you report your problem to Suporte, please follow the steps below: A. Access www.testyourvoip.com and run the test , forward the test's results. B. Access the device's settings and verify the configuration against our sample settings C. Please make sure the device's SIP password is correct by logging in the account's control panel.