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General Questions
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What is Internet Telephony? |
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A conjunction of hardware and software that enables people
to use the Internet as the transmission medium for telephone
calls. |
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What is VOIP? |
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VoIP stands for Voice over Internet Protocol and it allows
you to place telephone calls over a data network like the
internet. This is a technical word that is frequently
interchangeable with Internet Telephony. |
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How does Internet Telephony works? |
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It operates by converting your voice signal from your
telephone into a digital signal that can then be transmitted
over the Internet. The digital signal is then converted at the
other end back to a voice signal that the other party can hear.
When you use a phone with an adapter connected to the computer
the calls are placed just like a regular telephone. You first
hear a dial tone then the call is made. You are also able to
place a call directly from your computer using a conventional
telephone or microphone. |
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How Do I Know If I have a VoIP Phone Call? |
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The phone will ring like any other call. There is no
difference at all. |
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Does it work with cell phones? |
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Yes, you can call cell phones. |
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Can I call a regular phone? |
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Yes. |
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What Are Some Advantages of Internet Telephony? |
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Because VoIP is digital, it may offers features and services
that are not available with a traditional phone. If you have a
broadband Internet connection, you need not maintain and pay the
additional cost for a line just to make telephone calls. |
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Can I Take My internet Phone Adapter With me When I Travel?
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You may be able to use your VoIP service wherever you travel
as long as you have a broadband Internet connection available.
In that case it would work the same as in your home. |
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Can I surf the Internet while I'm talking? |
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Yes if your bandwidth permits you to talk on the phone and
surf at the same time. |
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What is a SIP phone? |
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SIP stands for Session Internet Protocol. It is a software
used for setting up calls between devices. Cliconnect uses SIP
phones. |
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Does My Computer Have to be Turned On? |
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Not if you are making calls with an IP phone conected to an
adapter. But if you are using soft phone, you will have to turn
on the computer to enable you to make a call. |
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Can I send a fax from one user phone number to another (IP to IP)? ? |
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This FAX service is not guaranteed.
IP to IP faxing, both the sender and receiver need to be Cliconnect members and have their fax machines attached to IP analog telephone adapters (ATAs).
One other important factor when faxing over VoIP is the quality and speed of your Internet connection. Since fax data cannot be compressed, the G711u/a CODEC must be used. This codec requires a minumum of 64Kb/s in both directions to be reliable, but we recommend more than 90Kb/s. |
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Can I send a fax from my account to a traditional fax machine(IP to PSTN) ? |
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IP to PSTN faxing is not supported. |
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Requirements
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What equipment do I need for Internet Telephony phone calls? |
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Your existing incoming high-speed Internet connection should
be sufficient but the higher the connectivity the better the
signal. In terms of hardware, you can hook up an inexpensive
microphone to your computer or connect a phone directly to a
VoIP telephone adaptor (ATA). Or you can use a phone specially
made to work with Internet Voice. This is called an SIP Phone.
Each SIP phone is a network endpoint, and voice is routed via
its IP address. It allows a DID (direct inward dialing) number
to move with a user. You can move, add or remove stations and
never have to call your interconnect/PBX service company. SIP
phones also allow full use of advanced features like voice mail
to e-mail and auto attendant. |
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Does it work on Mac/Linux? |
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Yes. You can use a softphone or a phone made for Internet
Voice. Check out the available phones here. |
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Do I have to buy a phone or adaptor? |
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No. You can make calls using a "softphone". A softphone is a
downloadable software you can install on your computer. |
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Does it work with dial up conexions? |
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Yes, but you'll need to buy a softphone that supports a G723
Codec to install on your computer.This software works with
connections with less than 128Kbps. The connection must be
stable enough to support a reliable transmition of voice packets
. To check your bandwidth you can download and use a trial
version of
Ping Plotter. |
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What are the bandwidth requirements for Cliconnect phone
service? |
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Cliconnect phone service uses advanced compression
technology based on G.729, an international voice compression
standard. Several factors associated with your broadband
connection including delay, packet loss and bandwidth can affect
audio quality. Tne minimum bandwidth requirement 64 kb/s in both
directions. The phone service can be obtained below 64 kb/s but
audio quality may be adversely affected. SIP IP phone must use
G729 as the low bandwidth CODEC since Cliconnect does not
support G723. |
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Start up Help
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How can I get and setup a softphone? |
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Right here. |
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How can I get and setup an IP phone? |
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Right here. |
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How do I sign up for the service?
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Right here. |
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How much will I be paying? |
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For the pay-as-you-go service you can check the
rates here. For the Calling
Plans you have three options. The
Canada & US Plan, the
20 Countries Plan, and the
36 Countries Plan. You still
have the Business Plans
available suited for small and medium size enterprises. |
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Where can I find quick start manuals? |
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You can find setup information for all products we sell
right here. |
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Using Cliconnect
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How do I place calls? |
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If you are using a softphone load it in your computer and
dial the number you want. If you are ausing a USB phone or a
phone connected to an adaptor , pick up the handset and dial the
number. 800 services and long distance numbers can be reached by
dialing 1 + area code + number for North America. For other
countries dial 011 + Country Code + Area Code + Number. |
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Who can I call? |
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With Pay-as-you-go Plan you
can call anyone in the world. With Plans you can call
seleted countries depending on the plan you chose. |
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Is there any restricted hours to call ? |
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No. You can place calls anytime, day or night, 24/7/365.
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Can I change service providers for my broadband? |
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Yes. Cliconnect service is not associated with your
broadband Internet service provider. |
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How do I do an echo test? |
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This test is a way to check your connection to the server.
You can execute it dialing 600#. |
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