|
Cliconnect Direct Incoming Numbers
Your
Cliconnect number is directly related to the DID number. If the SIP
enabled phone/softphone/adaptor cannot register with the system for
technical reasons or is off because it was turned off, you will not be
able to receive calls via your DID number. If VM is enabled, the call
will be picked up by the voice mail system. If your IP phone is up and
running but it does not ring when the DID number is called, please
contact support@Cliconnect.com
immediately.
The system will allow outgoing calls but not incoming calls without
proper registration. Please do not publish your DID number without
making sure you can receive calls.
Troubleshooting a DID related problem:
1. Enable voicemail for the Cliconnect number controlling the DID number.
This will show that the DID is pointing to the right number but for some
reason the IP phone is not answering the call.
2. How do you know your device is connecting to the system? Most devices
will display a "registered" or "logged in" status or you can view it
online via your account's control panel, look for " Registration
expires @ date and time".
3. If the IP phone is connecting to the system but no gateway, IP or DID
type calls can be received, the IP device is not correctly registering
with the system and you will need to contact technical support to
determine the cause of this problem. Before you write support please
verify the modem is set to "always on". In order for us to fully
troubleshoot the problem we will need full access to the device's
configuration settings. If the device has a static IP address, you can
forward it to use so we can view the settings. If DHCP is on, you will
need to send us an attachment type copy of the settings.
4. If the IP phone is not registering with the system, most likely the
problem is related to faulty configuration, unstable or inadequate
Internet connection, blocked firewall or the ISP blocking ports or
manipulating the flow of data. Before you report your problem to
support, please follow the steps below:
A. Access www.testyourvoip.com
and run the test , forward the test's results.
B. Access the device's settings and verify the configuration against our
sample settings
C. Please make sure the device's SIP password is correct by logging in
the account's control panel.
|
