Auto-Attendant
ACD
Automatic Call Distribution
ADSL
Asymmetric Digital Subscriber
Line
AES
Advanced Encryption Standard
ANI
Automatic Number Identification
ANSI
American National Standards
Institute (www.ansi.org)
API
Application Programming Interface
ATM
Asynchronous Transfer Mode
B2BUA
Back-to-Back User Agent
BRI
Basic Rate ISDN
CAS
Complement Attendant Software
CDR
Call Detail Reporting
CLI/CLID
Calling Line Identification
CO
Central Office
CoS
Class of Service
CRM
Customer Relationship
Management
CTI
Computer Telephony Integration
DCA
Desktop Call Assistant
DES
Data Encryption Standard
DHCP
Dynamic Host Configuration
Protocol
DID/DDI
Direct Inward Dialing/Direct
Dialing Inward |
DiffServ
Differentiated Services
DNIS
Dialed Number Identification
Service
DSS/BLF
Direct Station Selection/Busy
Lamp Field
DTMF
Dual-Tone MultiFrequency
E911
Enhanced 911
E&M
Earth and Magnet (signaling)
ETSI
European Telecommunications
Standards Institute (www.etsi.org).
FXO
Foreign eXchange Office
FXS
Foreign eXchange Subscriber
HTTP
Hypertext Transfer Protocol
IEEE
Institute of Electrical and
Electronic Engineering
(www.ieee.org)
IETF
Internet Engineering Task Force
(www.ietf.org)
IM
Instant Messaging
IMAP
Internet Message Access Protocol
IP
Internet Protocol
IPS
Intrusion Prevention System
IPsec
IP Security
ISDN
Integrated Services Digital
Network
ISO
International Organization of
Standardization (www.iso.org) |
ITU
International Telecommunication
Union (www.itu.int)
IVR
Interactive Voice Response
Kbps or Kb/s
Kilobits per second
KTS
Key Telephone System
LAN
Local Area Network
LCR
Least Cost Routing
Mbps or Mb/s
Megabits per second
MIB
Management Information
Database
Modem
Modulator/Demodulator
MOS
Mean Opinion Score
MPLS
Multi-Protocol Label Switching
NAT
Network Address Translations
NBX®
Network Branch eXchange
NCP
Network Call Processor
NOS
Network Operating System
NPA
Numbering Plan Area
PABX
Private Area Branch Exchange
PAN
Personal Area Network
PBX
Private Branch Exchange
PCI
Peripheral Component
Interconnect
POP3
Post Office Protocol 3 |
